We aim to provide a simple and dependable delivery experience by keeping customers informed about how orders are processed, prepared, shipped, and delivered. Understanding the expected timeline and shipping conditions can make the purchasing process easier, so we provide the following information to help customers know what to expect after completing a purchase through our online store.

Complimentary standard shipping is available on qualifying orders with a merchandise value of $20 or more. Orders below the qualifying amount may be subject to a shipping fee. If a shipping charge applies to your purchase, the applicable amount will be calculated during checkout and displayed before you submit your order. Customers should review the order summary carefully before completing payment to confirm the delivery address, selected shipping information, and any applicable shipping costs.

After an order has been submitted successfully and payment has been confirmed, preparation generally takes between 1 and 3 business days. This processing period allows time to verify the order information, confirm the products included in the purchase, prepare the merchandise, package the shipment, and arrange for carrier collection. Processing time and transit time are separate, meaning the preparation period does not include the number of days required for the package to travel to the delivery destination.

Once an order leaves our facility, a shipping confirmation may be sent to the email address provided during checkout. When tracking information is available, the shipping notification may include a tracking number or a link to the carrier’s tracking system. Tracking information may not become active immediately after the package has been handed to the carrier. In some cases, the carrier needs additional time to scan the shipment and update its tracking records.

Under ordinary circumstances, standard shipments generally arrive within approximately 3 to 7 business days after dispatch. Delivery estimates are provided as general guidance and are not guaranteed arrival dates. Actual transit time may vary depending on the destination, carrier schedules, package volume, weather conditions, holidays, transportation interruptions, and other circumstances that may occur after a shipment has been dispatched.

Customers are responsible for carefully reviewing the shipping information entered during checkout. A complete and accurate delivery address is important for avoiding unnecessary delays, unsuccessful delivery attempts, returned packages, or other transportation problems. Please make sure that apartment numbers, unit information, postal codes, street details, and other required address information are correct before submitting your order.

If you discover that the delivery address entered for an order is incorrect, please contact us as quickly as possible at based@gmail.com. We cannot guarantee that an address can be changed after an order has been placed, particularly if the order has already entered processing or has been shipped. However, contacting customer support promptly gives us an opportunity to review the situation and determine whether any assistance may still be available.

After a package has been transferred to the shipping carrier, circumstances beyond our direct control may affect the delivery schedule. Examples can include severe weather, transportation disruptions, unusually high shipment volumes, carrier delays, incorrect address information, public holidays, operational interruptions, and other unexpected events. Although we work to support timely fulfillment, we cannot control every stage of the transportation process once a package is in the carrier’s network.

If tracking information indicates that a shipment is delayed, customers should allow a reasonable amount of additional time for the carrier to complete delivery. Tracking systems may sometimes remain unchanged for a period before receiving another scan or status update. If a shipment appears to be lost or has remained inactive for an unusually long period, please contact us at based@gmail.com and provide the relevant order information. We will review the available details and help determine the appropriate next steps.

International shipping availability may vary according to the destination. Certain countries, territories, or regions may have limited delivery options or may not be eligible for shipment. International orders may also be subject to customs procedures, import regulations, duties, taxes, clearance requirements, or other charges imposed by the destination country or local authorities.

Unless specifically stated otherwise during checkout, any customs duties, import taxes, brokerage charges, or similar fees associated with an international shipment are the responsibility of the recipient. These costs are generally determined by the destination country’s authorities and are outside our direct control. Customers placing international orders should review the applicable requirements in their location before completing a purchase.

Customs processing may also affect international delivery times. A package may remain with customs authorities for a period of time while documentation or other requirements are reviewed. Because customs procedures vary between countries and are administered by local authorities, we cannot guarantee the amount of time required for customs clearance. International delivery estimates should therefore be treated as approximate rather than fixed arrival dates.

Order processing may occasionally require additional time if payment verification is necessary, information needs to be confirmed, products require additional preparation, or unusually high order volumes affect normal fulfillment operations. Business days generally exclude weekends and applicable public holidays, so customers should take this into account when estimating the expected processing period.

We recommend keeping your order confirmation, shipping notification, and tracking information until the package has been delivered successfully. If you need to contact customer support about a shipment, having your order number and tracking details available can help us locate the relevant order information and provide assistance more efficiently.

Our goal is to maintain a shipping process that is clear, practical, and easy to understand. We make reasonable efforts to prepare orders accurately and transfer packages to the appropriate carrier within the stated processing period. While certain delivery conditions cannot be controlled once a shipment is in transit, we remain available to assist customers when questions or concerns arise.

If you have questions regarding shipping charges, order preparation, delivery estimates, tracking information, delayed packages, international delivery, or another shipping-related matter, please contact us at based@gmail.com. We appreciate your business and will make reasonable efforts to provide helpful information and support throughout the delivery process.