We want every customer to have a clear and comfortable shopping experience when purchasing products through our online store. We understand that personal care products can be highly personal, and individual preferences, expectations, and needs can vary significantly from one customer to another. Because of this, we have established a straightforward refund process designed to provide customers with a reasonable opportunity to request a refund when a purchase does not meet their expectations or when an issue occurs with an order.

Customers may submit a refund request within 60 days after the date their order is delivered. This timeframe applies regardless of whether the product has been opened, used, or remains unopened and unused. If you are dissatisfied with your purchase or believe there is an issue that requires attention, please contact our customer support team within the applicable refund period. We will review the circumstances of your request and provide information regarding the available resolution.

To request a refund, please email us at based@gmail.com. When submitting your request, include your order number along with a brief explanation of the reason for contacting us. If the request concerns a damaged product, defective item, incorrect shipment, or another specific issue, please provide as much relevant information as reasonably possible. Clear details can help our team understand the circumstances and evaluate your request more efficiently.

A product does not automatically need to be returned for every refund request. Each situation may be reviewed individually, and our customer service team will let you know whether returning the merchandise is necessary. If a return is required, you will receive instructions explaining how and where the item should be sent and any other information needed to complete the process. Please do not send products back before contacting us and receiving return instructions, because an unauthorized return may not be properly identified or processed.

For customers located outside the United States, return shipping costs may be the responsibility of the customer when a return is required. International returns may also involve additional transportation requirements, customs considerations, or delivery delays depending on the destination. Before returning an international order, we strongly recommend contacting customer support so that you can receive the appropriate instructions and understand any potential shipping responsibilities.

We recommend checking your order after it arrives to make sure the products are in the expected condition and that the correct items were received. If a package arrives damaged, a product appears to have a manufacturing defect, or you receive an item that differs from what you ordered, please contact us as soon as reasonably possible. When reporting an issue, providing your order number and a clear description of the problem can help us investigate the matter.

Photographs may also be helpful when an item is damaged, defective, or incorrect. If possible, please include clear images showing the condition of the product, packaging, shipping materials, or other relevant details. Visual information can help our team understand what occurred and determine whether additional information or action is necessary before resolving the request.

When an order has been affected by shipping damage, an apparent product defect, or an incorrect item being supplied, we will review the circumstances and determine an appropriate solution based on the information available. Our objective is to handle these situations reasonably and efficiently while providing customers with clear communication throughout the process. Accurate information from the customer can help reduce unnecessary delays during the review.

We currently do not provide direct exchanges for products. If you decide that another product would better suit your needs, the recommended process is to request a refund for the original purchase and place a new order for the item you prefer. Handling the transactions separately helps maintain accurate payment and order records while allowing customers to select a different product based on their current preferences.

If you are unsure which product may be appropriate before placing a new order, you are welcome to contact customer support. We can provide general information about available products, product features, and purchasing considerations. Customers are encouraged to ask questions before placing an order when additional information would help them make a more informed purchasing decision.

Once a refund has been approved, the applicable amount will generally be returned to the original payment method used for the purchase. Approved refunds are typically processed within 3 to 7 business days. After the refund has been submitted, the time required for the funds to appear in your account can vary depending on the bank, credit card issuer, payment provider, or financial institution involved.

If a refund has been approved but the funds do not appear after the expected processing period, we recommend first checking with your payment provider or financial institution. Some providers may require additional time to complete the transaction after the refund has been processed by the merchant. If you continue to have concerns, please contact us and provide the relevant order information so that we can assist with reviewing the status.

The purpose of this refund policy is to provide customers with a clear understanding of how refund requests are handled and what information may be required during the process. We recognize that issues can sometimes occur during online shopping, and we aim to address legitimate concerns in a respectful, practical, and timely manner.

We value customer satisfaction and appreciate the trust placed in our store. If you are unhappy with a purchase, encounter a problem with an order, or have questions about whether your situation may qualify for a refund, please contact us rather than sending merchandise back without prior instructions. Our team will review the circumstances and explain the options available under this policy.

This refund policy applies to purchases made through our online store and may be subject to applicable consumer protection laws and regulations. Where local law provides rights or protections that differ from the terms described here, those legal requirements will apply to the extent required.

For refund requests, return-related questions, damaged or defective products, incorrect shipments, or other concerns regarding an order, please contact us at based@gmail.com. We appreciate your patience while your request is reviewed and will make reasonable efforts to provide appropriate assistance based on the circumstances of your purchase.